InternetGuy.com.au📘 Frequently Asked Questions
Whether you're troubleshooting, upgrading, or just curious, this FAQ scroll answers the most common questions our clients ask. Each answer is grounded in diagnostic clarity and ceremonial-grade support.
What types of internet connections are available in Australia?
The most common types include NBN (FTTP, FTTN, HFC, FTTC), ADSL (legacy), mobile broadband (4G/5G), and satellite. NBN is the dominant infrastructure, but the technology used varies by location.
Why is my internet slow even though I pay for a fast plan?
Speed issues can stem from Wi-Fi interference, outdated hardware, ISP congestion, DNS misconfiguration, or background apps consuming bandwidth. Our diagnostics pinpoint the exact cause.
What’s the difference between a modem and a router?
A modem connects your home to the internet via your ISP. A router distributes that connection to devices via Wi-Fi or Ethernet. Many modern devices combine both functions.
How do I secure my Wi-Fi network?
Use WPA2 or WPA3 encryption, change default credentials, disable WPS, isolate guest networks, and audit connected devices regularly. Our Wi-Fi Security tool helps you do all this.
What is DNS and why does it matter?
DNS translates domain names into IP addresses. Slow or misconfigured DNS can cause delays or failed lookups. Our DNS Validator ensures your settings are fast and secure.
Can I use a VPN with my home or business network?
Yes. VPNs encrypt your traffic and protect privacy. We offer VPN setup and firewall integration for both home and business clients, ensuring compatibility and stability.
How do I know if my provider is throttling my connection?
Run speed tests at different times, compare results, and check for packet loss or latency spikes. Our Speed Test and Uptime Tracker tools reveal throttling patterns.
What should I do if my internet keeps dropping?
Drops can be caused by overheating routers, unstable firmware, ISP routing issues, or rogue devices. Our Connection Monitor and Device Audit tools help isolate the cause.
Do you offer remote diagnostics and support?
Yes. Many of our tools are accessible online, and we offer remote consultations Australia-wide. You can launch diagnostics or book a session directly from our dashboard.
Can you help with NBN or fibre upgrades?
Absolutely. We offer provider-neutral consulting, infrastructure mapping, and modem/router setup to ensure your upgrade is smooth and future-proof.
Do you work with businesses and home users?
Yes. We serve both home and business clients with tailored diagnostics, setup, and ceremonial-grade service delivery.